4/14/2005
Dell DJ… more like the Dell B… wait never mind
So Dell delivered my new laptop to my father’s office while I was on the phone with Dell and they were insisting it would get delivered to me, not to my father’s office. So it was shipped up to me and I finally got it and opened it up. And low and behold, it’s not what I ordered. Slower processor, crappy screen, crappy video card… tons of software I didn’t want… Linux is going on here after all. So after spending 3 hrs on the phone with every guy out there who was currently studying “ESL” aka… English as a Second Language. I finally got transfered to a woman stateside, proof that Dell employs American workers still. They’re just hidden. After working everything out I’ll be getting the right laptop, but it won’t ship until 5/5. Yes. That’s more then 2 weeks away. And I have to ship this one back today. It sucks.
But on to the post title… So Dell offered to take $125 off a Dell DJ for me to make up for all the screw ups. I of course accepted. I mean geez… a Dell DJ Mini for $55 + tax and no shipping. Who can say no. Even if I don’t want it, I can sell it for double on Ebay. So I guess it was their attempt to calm me down after their series of screw ups.
So I wonder, how Linux friendly is the Dell DJ?
Filed under: 2 Responses to “Dell DJ… more like the Dell B… wait never mind”
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April 15th, 2005 at 9:15 am
That’s what you get for ordering over the phone in the first place!
Seriously, I think outsourcing customer support has been the stupidest move for many large companies. Not because of lost jobs here, but because of the overall poor support provided. I have nothing against the Indian population providing voice services, but the standards for getting one of these jobs are too low. There should be an oral language proficiency test administered by a fluent English speaker.
June 29th, 2005 at 6:23 pm
LOL.. don’t blame the Indians or any other country experiencing their version of a tech boom. We had ours so let them enjoy theirs. When the US customers ar ewillign topay for Support the you will quality increase.
As long as companies offer support for free, expect the lowest common denominator.